Efficiency

Check out the shop’s state-of-the-art repair facility and industry experience.

For example, look for repair shops whose mechanics are ASE-certified. An ASE or Automotive Service Excellence is proof of a technician’s high level of expertise in mechanical and electrical components and systems within a vehicle.

While engine repair requires more time, efficiency can help you get behind the wheel faster.

Experience

Consider how many years the service center has been in the business and the auto mechanics’ experience.

You’re more likely to have a positive experience with certified mechanics in a repair shop that has been in business for decades compared to a startup company.

Professional

As with other services, it’s easier to deal with auto repair shops that maintain professionalism.

Look for shops whose employees are courteous, punctual, and tidy.

These characteristics may be indirectly related to the repairs. However, professionalism is important since it can provide automobile owners with a better overall experience.

Warranty and Service Guarantee

In recent years, service guarantees have been trending in various industries, including auto care. The goal is to make it easy for customers to claim replacements, refunds, and credit.

Not all service guarantees are alike, so read the service’s terms and conditions (T&Cs), including any fine print. Remember that if a guarantee sounds too good to be true, it probably is.

Free Estimate

Who doesn’t like free stuff? Repair shops offering free estimates let you find fair pricing on auto services such as transmission repair and brake repair.

After getting an estimate, you can gauge whether you should get the work done at the shop or continue looking around for other service centers.

You can also save money by avoiding pricey dealership service centers and taking advantage of online coupons.

Payment Options

It would be great to have other modes of payment aside from cash. Consider options like credit cards, e-wallets, and cryptocurrencies.

Location

The expression “location, location, location” certainly applies when looking for an auto shop.

Using online maps, you can find a car care shop that isn’t in your city or town. The shop should be a convenient distance from your home, work, or school.

Online Appointments

Online appointments provide you with more convenience to make an appointment using your PC or mobile device.

The internet provides an effective way to find a repair shop for automobiles near your home or work. You can also conduct geo-specific searches for areas like Los Angeles or San Francisco.

According to the Public Policy Institute of California, 84% of California households had broadband subscriptions in 2019. Meanwhile, 93% of Californians have cell phones.

Consider how fast the company responds to your questions or concerns. Whether you call today by phone, send an email, or post on social media, the auto shop should respond within a reasonable time.

Virtual Consultations

Like online appointments, virtual consultations leverage the internet to provide better customer service. You can speak to a representative and find out right away if your vehicle needs to be serviced.