I’m a single mom with 3 young kids. In the past when I had car problems it was always scary because they saw me coming and marked prices up and cost me money I didn’t have. Recently my car was making screeching noises and my friend told me about a place they found called Lowell Automatic Transmission in Lowell. I was petrified to go because I don’t have any extra money, but when I pulled in a nice worker showed me where to park and brought me in to the service area. When I explained the noises, they took my car in, without having an appointment. They had a cute waiting room with coffee, water, snacks, tv, wifi, like a dealer has. In just a little while Paul the service manager came to get me. He explained the car had decayed belts that needed replacement. When I asked how much it would cost, he told me No Charge! I was waiting for the ‘catch’, but there was no catch! This place is different! Not only did they change the belts, Paul told me they checked the fluids and topped them off at no charge too! They treated me like family, just like my friend said they would. Paul is awesome! I’m telling all my friends to go to this place. They didn’t take advantage of me. In the future when my car acts up, I’m going there because I know they’re fair and treat people with respect.