Service writer ignorant – brought in truck for an oil change and the mechanic found a leaking brake line. The service writer, Doug, informs me that I have two choices (1) the truck can only leave the property by tow truck (2) they can fix it there. He hadn’t even gone to the effort to get a price for the repair. I ask the obvious and he calculates the repair at $250. I now have no confidence in Doug and this Napa shop so I tell him I will have the truck picked up with a car dolly later in the day. He then proceeds to inform me that if I don’t have it picked up by 2PM closing time the truck will be locked in the shop until Monday. Seriously!? I ask him for a copy of the Florida law that allows him to impound my truck. Doug replies. “I don’t know.” The adds, “Call the Sheriff and ask him when he gets here.” At this point my head is spinning with confusion. To make a painfully long story short Doug makes several calls. A handwritten note on the oil change receipt states we agree to have the vehicle towed and must sign it. Now we are waiting for the the Sheriff to arrive and write a report. It turns out a deputy calls him back has a discussion about the issue and ultimately tells him not to call the Sheriff with an issue like this again. I took possession of the truck a short time later. I don’t know about you folks but that was the most bass-ackwards situation I have ever encountered at an automotive service center.