I CAME IN AND TOLD THE PERSON AT THE DESK THAT I NEEDED A NEW STARTER, THAT I HAD BEEN HAVING PROBLEMS FOR A COUPLE OF WEEKS WITH MY 2003 TARUS WITH LESS THAN 55000 MILES STARTING. I RECEIVED A CALL LATER SAYING MY STARTER HAD NO PROBLEMS BUT THAT I NEEDED OTHER SERVICE FOR OVER $300. I TRUSTED THAT THEY KNEW WHAT THEY WERE TALKING ABOUT. THREE DAYS LATER MY CAR WOULD NOT START AND I HAD TO HAVE AAA START IT. THEN ABOUT A WEEK AFTER I TOOK CAR TO FIRESTONE I WAS STRANDED AT THE YMCA WITH CAR NOT STARTING. AAA SENT BATTERY TRUCK OUT BUT THEY COULDN’T START MY CAR EITHER AND I HAD TO WAIT FOR A TOW TRUCK TO PULL MY CAR TO ANOTHER LOCAL SHOP. THEY FOUND THAT INDEED I DID NEED A NEW STARTER. I AM VERY UNHAPPY THAT A COMPANY I TRUSTED TO FIX MY CAR, ESPECIALLY WHEN I TOLD THEM WHAT WAS WRONG WITH IT. I AM 75 YEARS OLD AND HAVE DRIVEN ALL MY ADULT LIFE, THEREFORE I KNOW MY CAR AND WHAT THE TROUBLE USUALLY IS. I AM TOO OLD TO BE STRANDED WITH A CAR HAVING PROBLEMS THAT I HAD TAKEN IT TO FIRESTONE TO BE FIXED.